Getting Remote Control
First you need to create a remote session as explained in the Joining/Starting remote session article.
Note that when accessing unattended computers you get remote control at the start of the session.
Then, with the Client's permission, you will be able to get control of the remote computer. After getting the permission, you will be able to use your mouse and keyboard to control the remote machine.
- You need to select Tools -> Remote Control.
- Your Client will see a confirmation dialog where they need to click Yes.
IMPORTANT: You will get remote control ONLY after the client clicks Yes.