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Quick Start
A remote session is established between a registered user (Expert) and an unregistered user (Client). The Client can initiate a session, but an Expert's presence is required.
Note that connection to unattended computers is established in a different way
Client-Initiated Session
- Client goes to SkyFex site and clicks Get Assistance
- Client gets a session ID and reads/sends it to the Expert.
- Expert enters the ID, and the remote session starts.
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Expert signs in and chooses a way to establish the session.
Session by Link- Expert sends the session link to the Client through instant messenger
and clicks Connect.
- Client opens the link in a browser, and the remote session starts.
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- Expert enters Client's e-mail address and clicks Send and Connect.
- Client opens the e-mailed link in a browser, and the remote session starts.
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