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Help

Quick Start

A remote session is established between a registered user (Expert) and an unregistered user (Client). The Client can initiate a session, but an Expert's presence is required.

Note that connection to unattended computers is established in a different way


Client-Initiated Session
  1. Client goes to SkyFex site and clicks Get Assistance
  2. Client gets a session ID and reads/sends it to the Expert.
  3. Expert enters the ID, and the remote session starts.
Expert-Initiated Session

Expert signs in and chooses a way to establish the session.

Session by Link
  1. Expert sends the session link to the Client through instant messenger
    and clicks Connect.
  2. Client opens the link in a browser, and the remote session starts.
Session by E-mail
  1. Expert enters Client's e-mail address and clicks Send and Connect.
  2. Client opens the e-mailed link in a browser, and the remote session starts.
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